At Heavenly Threads, your satisfaction is our top priority, and we want you to love your purchase. If you are not completely satisfied, we gladly accept returns of eligible items within 10 days from the delivery date for a full refund or exchange. To ensure a smooth return process, items must be in their original condition, with all tags attached and packaging intact. Please note that any items without tags, damages, odors or markings will not be eligible for return. A valid proof of purchase, such as a receipt or order confirmation, is required.

Certain items, including sale items and personalized products, may be excluded from our return policy. Shipping fees are non-refundable, and return shipping costs may apply unless the return is due to an error on our part.

We strive to provide a seamless shopping experience. However, once your package is scanned by the mail carrier, we cannot assume responsibility for any loss, theft, or damage that may occur during transit, including potential delivery delays or misdeliveries. We encourage you to track your shipment using the provided tracking information, and if you have any questions regarding your delivery, please contact the carrier directly.

If you have any other questions, please don’t hesitate to reach out. Thank you for choosing Heavenly Threads; we truly appreciate your business!